Frequently Asked Questions

Technocraft Solutions is a Mumbai-based digital agency providing end-to-end technology services — web and mobile app development, custom software (CRM, inventory, accounting), WhatsApp Business API integration, cloud hosting, cybersecurity, and digital marketing. We serve startups, SMBs, and enterprises across India.

We've been delivering digital products and IT services since 2016, with a growing portfolio spanning software development, hosting, cybersecurity, and marketing.

Our office is in Mumbai, Maharashtra. We serve clients across India — Delhi, Bangalore, Chennai, Hyderabad, Kolkata, and smaller cities — via remote collaboration and scheduled on-site visits.

We work across industries — retail, distribution, manufacturing, education, healthcare, real estate, housing societies, professional services, and D2C brands. Our solutions are always tailored to your specific workflows.

Yes. We share case studies and product demos during our first call. For sensitive projects, we sign NDAs and provide references on request.

Yes. We have experience working with clients in the US, UK, UAE, and Australia. All communication happens via email, phone, and video calls, with flexible overlap hours.

Yes. Technocraft Solutions is a registered business in India with proper GST registration. We provide formal invoices, contracts, and receipts for all engagements.

Absolutely. We sign NDAs on request for any project involving sensitive business information, custom software, or proprietary processes. Client confidentiality is standard practice for us.

We build custom software tailored to your business. While we leverage proven frameworks and open-source components, every solution is architected around your workflows — not a generic template.

You can hire us for a single service — a website, a CRM module, a security audit — or engage us for a full digital transformation. We don't force bundles.

Yes. Every project includes UI/UX design, development, testing, deployment, and post-launch support. You don't need to coordinate multiple vendors.

Yes. We regularly integrate with accounting software, ERPs, payment gateways, WhatsApp, SMS, email, and third-party APIs. If your system has an API, we can connect to it.

Yes. We partner with digital agencies, marketing firms, and consultants to deliver white-labeled development, hosting, and support. Contact us for partnership terms.

Both. Small projects are typically fixed-price. Ongoing work — maintenance, SEO, marketing, hosting — runs on monthly retainers. Enterprise engagements follow custom contracts.

Website pricing depends on the number of pages, features, integrations, and design complexity. We provide a fixed, transparent quote after a free consultation — no hidden charges.

Custom software pricing varies based on scope, number of users, integrations, and deployment model. We share a detailed proposal after understanding your requirements during a free consultation.

Standard terms: 50% advance to kick off the project, and 50% on delivery. For ongoing services like hosting, maintenance, and marketing retainers, we invoice monthly in advance.

Advances are non-refundable once work has begun. If we cannot deliver as per the agreed scope, we work with you to make it right — refunds are considered case by case per the signed contract.

For larger projects, we can structure milestone-based payment schedules tied to specific deliverables. Contact us to discuss the plan that works for your business.

Every project includes a post-launch warranty period (typically 30–90 days) for bug fixes. Beyond that, we offer Annual Maintenance Contracts (AMC) covering hosting, security updates, bug fixes, and enhancements.

AMC typically includes hosting renewal, security patches, backup management, uptime monitoring, minor enhancements, and priority support via email and WhatsApp. Terms vary by project scope.

You can reach us via our contact page, email us at care@technocraftsolutions.com, or call +91 87799 28137. For AMC clients, we provide a priority support channel.

We support smooth handover. All source code, credentials, and documentation are yours (as per contract). We provide handover assistance and knowledge transfer at no additional cost for AMC clients.

Yes. Every software delivery includes onboarding and training for your team. For additional modules or new staff, we offer on-demand training sessions.